THIS PAGE SHOULD HAVE BEEN DELETED BY @HOME ON FEB 3, 2000.
They FINALLY deleted it on NOVEMBER 30.
It sat on their server for TEN FUCKING MONTHS! It would be nice to have an ISP that could fix a simple problem faster than you could have a baby.

 I called them FOUR times over a span of two months to get them to cancel my account and those motherfuckers billed me for february/march despite me canceling my service on Feb 3 and turning in my cable modem. Every time I called to get them to cut off my service they put me on hold for 30-45 minutes and I got to enjoy advertisements for WWF and HBO over and over. When they finally answered the phone it was some guy who had ZERO authority to alter anything on my account and they kept "putting in a request" (their term - not mine) to cut off my service. The guy usually said something to the extent of, "But your service was cut off if you called. Really? Hang on..................(goes out for a pot break)........................ OK. It says here you account is still active. I'll put in a request and you should get your refund in a few days." The first time I was promised that my refund would be in a few days was mid-February, 2000. I have yet to receive a single penny back. What's today's date again? Since I moved to another city, I took all the money out of my old bank account and the automatic payment made my account bounce. YIPPEE!! 75 bucks for a month's service that I didn't use a second of, rental for a cable modem that was in THEIR possession, and a bank penalty for a stupid isp that I tried to cancel so many fucking times.

This is similar to when I first subscribed and the tech fuckers told me the reason I couldn't log into the email server with Eudora was because...
Day 1 (First Phone call): You aren't supposed to use Eudora and should stick with Netscape (bullshit),
Day 1 (Second Phone Call): UH OH! That means you have a VIRUS! (This guy must think the movie,"The Net" was an AMAZING movie. )
Day 1 (Third Phone call): You have IE5 installed and you are going to have to FORMAT (This guy thought the movie, "Hackers" was very true-to-life.),
and finally...
Day 1 (Fourth Phone call): WHOOPS - You don't have an account on the email server.. I'll PUT IN A REQUEST. (Gee- kinda glad I didn't format).
Day 2 :  OHHH - Sorry - They spelled your email "n-e-g-E-t-i-v-e-p-o-s-i-t-i-v-e" (because they hire ILLITERATE PEOPLE) I'll put in a request to change it.
Day 3: Sorry it's not on there, but negetivepositive is still there- I'll put in a request.
I finally got into the email server on the 4th day. Certainly any problem I have with my service is my own fault, despite the fact that this page lasted for 10 months on their webserver as proof positive of how inefficient, negligent, and incompetent the people who run @home are.

In conclusion - If you want THE SHITTIEST service, run by people who are undeserving of jobs at Taco Bell, and NEVER WANT TO BE ABLE TO DROP THEIR SERVICE UNTIL YOU DIE ...

Try @HOME - your cable internet solution. If they're the solution, it must have been a pretty fucked up problem.

They had no room to complain about this page. It was on THEIR SERVER for nearly a year, and I had full access to update it as I pleased (and no, I didn't H4X0r it). They had complete control to delete this page, but it survived for 10 months as a monument to their stupidity.

 Just think... if you have a problem with their service and you don't feel like sitting on their 30-45 minute hold line listening to their WWF ads, your problem will last as long as THIS PAGE did.... and even if you do endure their phone line, there's no guarantee that the morons who work there will help you at all.

Also keep in mind that they NEVER refunded my money. I think ten months is plenty of time. It would be wise to avoid getting their service even if they're the only cable service in town. Once you're on, you're on and there may be no way to get off. I finally talked to a manager there and all he was able to do was delete my debit card info. He promised to refund my money but I never saw a single penny. Don't let this shitty, incompetent service steal from you the way they stole from me.

Then, not to my surprise,
on Sept28, 2001,
I stumbled upon this...

Y'know,
Sometimes it's refreshing to watch some assholes get what they deserve.